GrubGain Privacy Policy

Effective Date: Date of Registration approval.

Last Updated: 15-June-2025

Applies To: Restaurant Partners and Customers

At GrubGain Technologies Private Limited (“GrubGain,” “we,” “us,” or “our”), we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our platform—whether as a restaurant partner or a customer.

1. Information We Collect

A. From Customers:

• Personal Details: Name, email, phone number, gender, and location.
• Transaction Data: Orders, discounts used, and restaurant visits.
• Device Information: IP address, browser, OS, and usage logs.
• Payment Data: UPI, card, or wallet information (secured via PCI-compliant providers).

B. From Restaurant Partners:

• Business Details: Name, legal entity, address, tax IDs, and contact person details.
• Operational Data: Menu, pricing, bank details for settlement, images, and promotions.
• Financial Info: Capital requested/issued, repayment, and earnings history.

2. How We Use Your Information

We use the collected information for purposes including:

• To create and manage your account.
• To process transactions and capital disbursements.
• To personalize discounts and restaurant recommendations.
• To communicate offers, product updates, and support notifications.
• To analyze performance, usage trends, and optimize the platform experience.
• To comply with legal obligations and prevent fraud or misuse.

3. Sharing of Information

We do not sell your personal data. We may share information with:

• Payment gateways to facilitate secure payments.
• Logistics or delivery partners (if applicable).
• Analytics providers for usage insights and personalization.
• Regulatory authorities if required by law or enforcement.

4. Data Security

We use industry-standard encryption, firewalls, and access controls to protect your data. Sensitive information (e.g., payment details) is processed through secure PCI-DSS compliant systems.

4. Data Retention

We retain your information:

• As long as your account is active or necessary to fulfill the purpose.
• For up to 7 years post account closure (or as per regulatory requirement).
• In anonymized form for analytics or service improvement after your deletion request.

6. Your Rights

Depending on your region, you may have the following rights:

• Access your data
• Correct or update your information
• Delete or deactivate your account
• Withdraw consent (where applicable)
• Object to data processing for marketing

To exercise your rights, email us at: info@grubgain.com

7. Cookies & Tracking

We use cookies to:

• Keep you logged in
• Understand usage behavior
• Serve personalized content

You may opt-out of cookies through browser settings, though it may affect your experience.

8. Children’s Privacy

GrubGain is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

9. International Data Transfers

Data may be processed in countries where we operate, and by using GrubGain, you consent to such transfers, provided adequate safeguards are maintained.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be communicated via app/email/website with updated effective dates.